What Makes Us Different…

Northstar Senior Living offers a complete package of management services for the senior living industry. We have developed and refined our services to be the best and most economical operational tools in the industry. Northstar operations management brings it all together — Leadership, Systems, and Culture – to make your senior living community the option of choice — as a place to call home, as an employer, and as a place to invest. Our operations service package is designed to bring optimum value, team focus and organization to your senior living community by incorporating Northstar’s management platform and key elements of service.

Professional Senior Living Management Services at Northstar Senior Living

Managing senior living operations is the cornerstone of Northstar’s platform. It brings a certain skillset and years of experience to improve the daily functions of your senior community. Our team has encountered, dealt with, and managed solutions for every conceivable operational matter over the years.

When you hire Northstar you greatly enhance your chances of getting things right the first time. You also gain the benefit of our best practices – methods of operation that have been tried and tested for performance at all levels and in many different locations. Our operational platform provides excellence in every area, from resident care, to maintenance of your physical plant, to foodservice and everything in between. Why re-invent the wheel when Northstar has the answer already waiting for you?

Northstar Senior Living provides a complete package of accounting services for your senior living community. All operational accounting such as resident billing, accounts receivable, payroll, and accounts payable, are efficiently monitored at our home office. All reports are produced timely and sent to the property owners providing a transparent and complete record of every transaction.

Northstar provides a comprehensive set of financial statements delivered by the 15th business day of each month. Our reporting package can be detailed to meet your specifications, either as part of our full-service management arrangement or as an accounting services only package. Let Northstar provide you with exacting financial records that meet industry standards and support your financing requirements.

Northstar Senior Living boasts an average occupancy of over 90% across its senior living portfolio due to a very talented and highly trained Northstar Senior Living Sales & Marketing team. A strong and reproducible sales training program is helping Northstar’s sales and marketing team produce consistent occupancy results that return improved profitability of communities. Our National Sales Director trains and develops community personnel on how to sell and close sales while listening and meeting the needs of potential residents.

Comprehensive marketing and advertising plans are developed specifically for each community and are updated quarterly to adjust to market demand. The sales process is continuously monitored using a state of the art software system to track leads, inquiries, tours, move-ins, and every measurable sales statistic. Reports are accessible to the home office as well as regional support associates for ongoing follow-up and training. Trends are analyzed on a weekly, quarterly and annual basis to determine the most effective strategies for each market.

Northstar Senior Living’s Human Resources department understands that our “product” really is our associates, who care for our elderly residents. We believe that we must first take care of our associates so they can care for our residents, who will then take care of the bottom line.

Northstar can relieve you of the burden of navigating complex personnel laws, regulations, and policies and provide you with a highly competent and caring workforce in a cost-efficient manner.

Northstar’s approach to human resources management seeks to develop, train, and inspire associates to go the extra mile, to exceed resident expectations, and to deliver services as if it were their mother, father, or relative receiving the care. Our culture of taking care of associates results in high satisfaction, high retention and high quality of care for residents.

“Northstar Senior Living’s management platform utilizes state-of-the-art information technology systems. These systems ensure that our operational focus remains on those areas of concern, including clear, timely, and accurate financial reporting, analysis of resident care plans and charges, sales and marketing initiatives, communication and effective cost control. The systems we use allow us to make solid business decisions that have resulted in substantial improvements in overall community profitability through both revenue enhancement and expense control.

We want our associates to be able to do their jobs as efficiently as possible. The helpdesk is only a phone call or email away. IT issues are resolved quickly so our associates can get back to doing what they do best – caring for our senior residents.”

Licensing a senior living community can be a challenging task in the best of situations. Northstar Senior Living’s licensing team has successfully licensed dozens of senior living communities in multiple states and can help navigate and avoid common pitfalls that can produce costly delays. Northstar prides itself on its excellent working relationships with state licensing authorities.